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Faq

 

General Questions

  • How many years have you been in this business ?

    Town Cleaning has actually been in the cleaning business for over 15 years, but the company has just changed it's name and is now known throughout South East England with this name. Don't worry we've got all the experience necessary to help you with your cleaning needs.

  • When can your cleaners come?

    We have cleaning teams based throughout South East England, with the majority based of them being based in London. This way we're able to serve a vast amount of areas and postcodes. Usually we are able to provide cleaners in London on the same, and the same goes about cities located within 60 miles from the city. Aside from that we have local cleaning teams in Oxford, Luton, Leighton Buzzard, Portsmouth and many other smaller towns.

Payment questions

  • Do you need a deposit ?

    Nope, we do not charge a deposit upfront, or at least not if you don't want to pay such a deposit for your own convenience, so you don't need to carry cash on you for example.

  • What kinds of payment do you accept ?

    We do accept the following types of payment - Cash payments, PayPal transfers and Card payments on our website for your convenience. We can charge your card over the phone as well if that's what you would prefer, because you don't feel comfortable writing the card details on a website, although we assure you our website is completely secure and we use PayPal's secure Gateway to accept card payments.

  • Are there any cancelation fees ?

    Cancelation fees are applied only in cases in which the customer has canceled the session less than 48 hours before it was scheduled to begin. The fee amount depends on the kind of the service, but you will get this information if you decide to book your cleaning sessions with us, or call us.

Scheduling a cleaning

  • What are your working hours ?

    Our company operates 7 days a week and we don't rest on bank holidays either. If you need a cleaning done on a bank holiday, or on a weekend, worry not as our company won't charge you any more for the work done on these days.

Miscellaneous

  • Do you have any additional fees or hidden fees?

    No, there aren't ! Here at Town Cleaning we believe in transparency and our main goal has always been to provide top-notch services to you at the best possible cost. We value our customer's trust and hidden fees are simply something we wouldn't ever apply. Take in mind that congestion charges and parking fees are not included in the price, just like with any other cleaning company. These fees are standard for the industry and our call operators will advise you about them prior to the booking.